Korean Customer Shopping Mall ICTPartnership
Product Info.
- How to find out products I want?
- What if there's no product I want?

Order/Payment
- How to order?
- Where can I check info about my order?
- How do I pay for products I buy?
- I paid by line, but the status says only order/receive.

Delivery
- Can I check info about my order?
- What should I do to modify delivery info?
- Do I have to pay extra money for delivery?
- How to send a gift?
- I sent a gift to somebody. How to know if it is delivered safe?

Order Cancel/Returns/Refund
- How to cancel my order?
- Possible to change/return/refund products I buy?

 

How to cancel my order?
Select one from the category on the left or use Search on the top left.

What if there's no product I want?
If XVIL does not have products you want, by any chance, contact XVIL and we'll get and send them to you regardless of the number. (It is limited to martial art products only.)

Customer Service TEL : +82-2-501-7920 FAX : +82-2-3453-7177
e-mail : xvil@xvil.co.kr


How to order?
* Steps to choose a product *
1> Product List
2> Detail Info
3> To Shopping Basket
4 > Enter ordering info
5 > Payment
6 > Affirm payment

1>Product List: Select one from the list.

2> Detail Info:Check detail info of the product you want. Check the number, size, etc. and click "To Shopping Basket."

3> To Shopping Basket: Check "brand, number, and price" in "To Shopping Basket". If you want to shop more, click "Shopping," and you go back to "Product List." If you want to buy some, click "Buy."

4> Enter ordering info:Enter the address accurately. If you are the receiver, check "Same as mine" on the Receiver field. If you send some for gifts, enter the exact address the products will be delivered to. When this is done, check either "Credit Card"

5> Payment:Make sure the final info and click "Done."
If there's anything wrong, click "Back" and enter the info correctly again.

6 >Affirm payment:When it is done, a message "It is paid successfully' comes up. If you click "Shopping", you go back to Product List.


Where can I check info about my order?
When you order correctly, you can check info on "Ordering Status" and get details through e-mail.

How do I pay for products I buy?
You can pay with credit card or wiretransfer

1>credit card


Caution - For security, you have to enter the code and the valid period of your credit card. Please enter them accurately and confirm once again.

2> Wire transfer

Bank name : KOREA EXCHANGE BANK SAMSUNG STATION (822-557-1196)
Account No : 126-JSD-101271-5 (USD)
Beneficiary's name : DreamCulture CO.LTD
SWIFT code : KOEX KRSE

Name of the sender must match the name of the person placing the order.


-When you deposit, make sure that the name of the orderer should be exactly identical to that of the depositor.(If they are different, let us know by phone or e-mail.)


I paid by line, but the status says only order/receive.
It must be either because you deposited after business hours or because the orderer's name and depositor's are different. The status still says order/receive, please call Customer Service.

Customer Service
TEL : +82-2-501-7920
FAX : +82-2-3453-7177
e-mail : xvil@xvil.co.kr
Kim Sang Hoon


Can I check info about my order?
click the ordering status. Then you can check it out.
When you order, e-mail is automatically sent to your address. The e-mail contains what you order, the address and the name of the receiver.
If you find something wrong, let us know right away. Then we'll correct it to send products right.

What should I do to modify delivery info?
Call XVIL. Careful: once the express started delivery, it is impossible to modify delivery info.

Do I have to pay extra money for delivery?
The transport charge will be different depend on the receiver's address. Basically there are two different ways; Express If you click the order button & choose the delivery method you will meet the delivery charge list. It is different according to the weight of the goods that you have ordered & to the distance from South Korea.

How to send a gift?
Domestic delivery
When you want to send products to a different person, enter the details for the receiver. Then the products are delivered to the receiver you specified.

Overseas delivery
When you want to send products to overseas, choose English on "Language" on the top right. Then order just as you do domestically.


I sent a gift to somebody. How to know if it is delivered safe?
You can check that out in "Ordering status."

 


How to cancel my order?
Leave a notice about change or cancelment in BBS or contact Customer Service to cancel your order. (Caution: You must cancel it within 24 hours after payment is received.)

 


Possible to change/return/refund products I buy?

If a product has something wrong, you can have a change or cancelment through Customer Service or e-mailing. If a wrong product is delivered by any chance, if a product gets damaged or broken, or if a product you order is different from the way it was described on the ad, you can apply for a change, refund, or return.
Careful: you should have your request received within 20 days since products are delivered successfully. Returns should contain everything from packing boxes to contents. When you want to cancel the order because products are broken, we are willing to pay for delivery. However, when you cancel the order, for example, because you changed your mind, you are to pay for delivery. Be careful in ordering.

Customer Service
TEL : +82-2-501-7920
FAX : +82-2-3453-7177
e-mail : xvil@xvil.co.kr


AVA | E3
DEEPS | GYRO
LOOKA | INTZCORE
MOLTO | MST
MILLER MX | OCRA
SOLVEIN | VIPER
SCHANKEL | VAKI
Rossignol | STAR WHEEL
XVIL | Others
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Racing Boots |
Racing Full Set |
FreeRiding |
Aggressive | Kids
Protective | Helmets
Wheels | Bearings
Frames |
Spare Parts | Tools
Bags | Accessories
Sports Goggles
Tops | Pants
Team suit | Suit Set
Etc.
 
 
Dreamculture.Inc

Oversea Dept. Manager:Kim Sang Hoon(xvil@xvil.co.kr)

Address: 3F, 897, Daechi-dong, Kangnam-gu, Seoul, 135-280, Korea
Tel: 82 2 501 7920 / Fax: 82 2 3453 7177 / email:xvil@xvil.co.kr

Copyright2001 Dreamculture.Inc. All Right Reserved